Now that the roofing job is complete, I wanted to formally communicate to your organization regarding our level of satisfaction with the project.
Initially, I dreaded the prospect of calling, interviewing, receiving estimates and ultimately choosing a roofing company with which to work. I anticipated a lengthy process, potential communication and follow-up difficulties, a messy interim period and a huge outlay of dollars.
Instead, I very quickly was able to zero in on the professionalism and capabilities of your organization through discussion with you and very positive endorsements by several of your former customers. Once our roofing job began, it went quite quickly, the area was maintained neatly and left secure each evening, all trash was expediently removed, the need for communication was minimal, all points on the contract were accomplished, and I felt that the job was completed for a reasonable expenditure.
Please feel free to use this letter of satisfaction in securing other roof assignments for your company. You deserve the patronage! Thank you.

Helen Carter, Customer